What’s included in my cleaning?

Each service has a defined cleaning checklist so you know what’s included before you book. Visit our Services page to compare Recurring, Deep, Move-In/Move-Out, and Airbnb & Short-Term Rental Cleaning.

Do you bring your own cleaning supplies and equipment?

Yes. Our team arrives with the supplies and equipment needed to complete your cleaning. If your home requires a specific product or has surfaces that need special care, let us know before your appointment.

Why does my first cleaning start with a Deep Clean?

Recurring cleaning is designed to maintain your home, so we begin with a Deep Clean to establish a thorough starting point. After your first visit, we transition to weekly, biweekly, or monthly Recurring Cleaning to keep your home maintained.

Do I need to be home during my cleaning?

No. You can provide access instructions when booking so our team can clean while you’re away. You’re also welcome to be home if you prefer.

Who will be coming into my home?

Essence Home cleaning professionals are carefully selected, insured, and held to our standards for professionalism, reliability, respect for your home, and quality of service.

What should I do before my cleaning?

You don’t need to clean before we arrive. We simply recommend putting away personal items and clearing excess clutter from surfaces so our team can spend more time cleaning your home.

What if I have pets?

We’re happy to clean homes with pets. Please let us know about them when booking and share any instructions our team should know. Pet-area cleanup is also available as an add-on for things like litter boxes, pet hair, beds, bowls, and feeding areas. Pets that are anxious, protective, aggressive, or may interfere with cleaning must be safely secured during service. For everyone’s safety, our cleaners will not be required to work around an animal they feel may pose a risk.

What if I need to cancel or reschedule?

We understand plans change. Please give us at least 48 hours’ notice if you need to cancel or reschedule your cleaning. Cancellations made with less than 48 hours’ notice may be subject to a cancellation fee.

Can I add extra services to my cleaning?

Yes. You can personalize your service with available add-ons such as Wash & Fold, inside the refrigerator or oven, interior windows, organization and more. Available options can be selected when booking.

How does recurring cleaning work?

Choose weekly, biweekly, or monthly service based on what works best for your home. Recurring clients receive preferred pricing and regularly scheduled service.

What happens if something is missed?

We stand behind our service. If something included in your cleaning was missed, contact us within 24 hours and we’ll make it right.

How much will my cleaning cost?

Pricing depends on your home and the service you select. You can view your options and pricing through our online booking process before scheduling.